The field of Customer Experience (CX) is evolving into one of the fastest-growing and most in-demand fields in the world. Organizations across industries are looking to make sense of the new ecosystem and technologies which are providing customers greater power and control in the marketplace.
Demand and Opportunity
With the increasing use of social media by sophisticated customers sharing their experiences and accessing a growing set of choices, Customer Experience is more important than ever. The demand for skilled customer experience professionals continues to rise. Companies that deliver extraordinary customer experience are better and different for customers, and more profitable and longer lasting that most other businesses.
As firms create new Customer Experience divisions, the job market is expected to explode for CX Professionals over the next several years. According to Gartner, 50 percent of consumer product investments will be redirected to customer experience innovation by 2017. Functions and roles that were traditionally done by marketing, sales, IT, and operations will be shifting toward these new interdisciplinary CX divisions.
As firms create new Customer Experience divisions, the job market is expected to explode for CX Professionals over the next several years. According to Gartner, 50 percent of consumer product investments will be redirected to customer experience innovation by 2017. Functions and roles that were traditionally done by marketing, sales, IT, and operations will be shifting toward these new interdisciplinary CX divisions.
Education and Training
Our project-based, interdisciplinary curriculum is designed to train and develop professionals with the technical and analytical skills and CX leadership insights needed to move Customer Experience initiatives forward within organizations. Participants in this program will receive hands-on training that prepares them to ask relevant questions, manage and lead others, and to communicate CX value to senior management. Participants will also leave with a Professional CX Capstone Portfolio of tools and resources to apply back at their organization.
To learn more about how the CX@Rutgers Certificate program helps executives drive real business results, see our curriculum, request information or call 1-844-669-7884 to speak with a program counselor.
To learn more about how the CX@Rutgers Certificate program helps executives drive real business results, see our curriculum, request information or call 1-844-669-7884 to speak with a program counselor.