Program FAQ's

Who should attend?

The program is designed for individuals and/or teams who touch the customer experience at their firm and who are empowered to drive new initiatives within their organization. Because it is interdisciplinary, it is appropriate for a diverse background of individuals, including but not limited to the following functional roles:  sales executives, marketing or brand managers, product  management, IT, finance, operations, and legal.

Can I get a brochure to show my company?

Yes. Simply use the "Download our Brochure" button to gain access to both the online and in-classroom informational PDF.

When do classes begin?

The in-classroom course is offered several times throughout the year (seasonally) at our New Brunswick, NJ campus, Online programs generally follow two weeks after the in-classroom start date.

Do I receive academic credit?

Participants who complete the program and an optional academic component, are eligible to receive 3 elective graduate credits towards a Master in Business & Science degree.

How long will it take to complete the program?

The in-person program can be completed in 4 days. The online program can be completed in 8 weeks.

How much time should I expect to spend in the coursework?

For the in-person program, the majority of time will be spent in the classroom. For the online program, participants should plan to spend approximately 2-4 hours each week watching videos, completing exercises, and interacting with the faculty and peers.  

Is there an application fee?

No, there is no application fee. Participants can apply online.

Are there any prerequisites or work experience required?

No, the course is designed for participants with no prior CX knowledge and does not require any technical skills.

What is the cost of the program?

The programs cost $4,995. The price of both programs includes all course materials and access to Rutgers Online Learning Portal. The in-classroom program also includes continental breakfast & lunch. Group discounts are available for teams of 3 or more individuals.

What type of financial aid is available?

There are workforce training grants available to unemployed individuals and loans available through the Rutgers Federal Credit Union. Contact us to learn more about these programs.
To learn more about how the CX@Rutgers Certificate program helps executives drive real business results, see our curriculum, request information or call 1.844.669.7884 to speak with a program counselor.