Who should attend?
The program is designed for individuals and/or teams who touch the customer experience at their firm and who are empowered to drive new initiatives within their organization. Because it is interdisciplinary, it is appropriate for a diverse background of individuals, including but not limited to the following functional roles: sales executives, marketing or brand managers, product management, IT, finance, operations, and legal.
Can I get a brochure to show my company?
Yes. Simply use the "Download our Brochure" button to gain access to both the online and in-classroom informational PDF.
When do classes begin?
The course is offered several times throughout the year. Our next in-person program is November 7 - 10, 2016 on our New Brunswick NJ campus, and our next online program starts October 17, 2016.
Do I receive academic credit?
Participants who complete the program and an optional academic component, are eligible to receive 3 elective graduate credits towards a Master in Business & Science degree.
How long will it take to complete the program?
The in-person program can be completed in 4 days. The online program can be completed in 8 weeks.
How much time should I expect to spend in the coursework?
For the in-person program, the majority of time will be spent in the classroom. For the online program, participants should plan to spend approximately 4 hours each week watching videos, completing exercises, and interacting with the faculty and peers.
Is there an application fee?
No, there is no application fee. Participants can apply online.
Are there any prerequisites or work experience required?
No, the course is designed for participants with no prior CX knowledge and does not require any technical skills.
What is the cost of the program?
The in-person program costs $4,995, and the online program costs $3,495. The price of both programs include the cost of an Apple Watch, all course materials, and access to Rutgers Online Learning Portal. The in-person program also includes continental breakfast & lunch, and an evening networking event. Group discounts are available for teams of 3 or more individuals.
What type of financial aid is available?
There are workforce training grants available to unemployed individuals and loans available through the Rutgers Federal Credit Union. Contact us to learn more about these programs.
To learn more about how the CX@Rutgers Certificate program helps executives drive real business results, see our curriculum, request information or call 1.844.669.7884 to speak with a program counselor.