Welcome to Customer ​Experience @RUTGERS

Become inspired at the Customer Experience Certificate Program at Rutgers. Learn to understand customer's experiences, develop deep insights, and integrate innovative methodology throughout your organization. Immerse yourself in a program designed by professionals, for professionals. Classes are fast-paced, interactive and provide practical skills and tools you can take back to your workplace and apply immediately.

2018 Rutgers Customer Experience Certificate Programs 

New Brunswick Campus, NJ
4 Day In-Classroom ($4,995)
Winter 2019:  Jan. 22 - Jan. 25
  • Continental breakfast & lunch
  • ​CX Portfolio & all course materials
  • 4 Weeks of Mentoring​ ​
Online, Self-paced Learning
8 Week Online ($4,995) 
Fall 2018:  Oct. 29 - Dec. 21
  • CX Portfolio & all course materials
  • Group discussions​
  • Interactive projects​
NEW! Los Angeles Campus, CA
4 Day In-Classroom ($4,995)
Fall 2018:  Dec. 3 - Dec. 6
Winter 2019: Mar 4 - 7, 2019
  • Continental breakfast & lunch
  • ​CX Portfolio & all course materials
  • 4 Weeks of Mentoring
See All Upcoming Class Dates

What others are saying. . . 

After evaluating different schools, I ended up attending Rutgers University. Having completed the course and received my certification recently, I can confidently recommend Rutgers for several reasons"... Read entire article: "How to Improve Your CX Skills"
- Stacy Sherman, MBA, CUA, Customer Experience Leader, Verizon Wireless

Why Customer Experience at Rutgers?

See what participants say about the Customer Experience Certificate Program at Rutgers. Customer Experience is a strategy for sustaining a competitive advantage. You aspire to stand out from the competition. Reaching this level of dexterity may have seemed out of your grasp - until now. Come join us at Rutgers University.

The Curriculum

The Customer Experience Certificate Program at Rutgers is offered as a hands-on, 4 day immersion program or an 8 week online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step. 
The most successful candidates I see in the industry today have a keen understanding of customer experience innovation.
- Robert Taylor, Chief Customer Officer, Samsung SDS America & CX@Rutgers Board Member

Just a few of our valued customers...

A few of our value customers A few of our value customers A few of our value customers