Welcome to Customer ​Experience @RUTGERS

Become inspired at the Customer Experience Certificate Program at Rutgers. Learn to understand customer's experiences, develop deep insights, and integrate innovative methodology throughout your organization. Immerse yourself in a program designed by professionals, for professionals. Classes are fast-paced, interactive and provide practical skills and tools you can take back to your workplace and apply immediately.

2017 Certificate Programs 

Select the CX@Rutgers Customer Experience Certificate Program that best fits your learning style.
Offering Late Registration until June 4th!
8 Week Online Certificate Program ($3,495) 
Spring Session: Starting May 22, 2017
  • Learn at your own pace
  • CX Portfolio & all course materials
  • Access to Online Learning Portal
  • 4 Weeks of Mentoring
4 Day In-Classroom Certificate Program ($4,995)
Fall Session:  September 25 - September 28, 2017​
  • Evening networking event
  • Continental breakfast & lunch
  • ​CX Portfolio & all course materials
  • 4 Weeks of Mentoring
8 Week Online Certificate Program ($3,495) 
Fall Session: Starting October 9, 2017
  • Learn at your own pace
  • CX Portfolio & all course materials
  • Access to Online Learning Portal
  • 4 Weeks of Mentoring

Why Customer Experience at Rutgers?

See what participants say about the Customer Experience Certificate Program at Rutgers. Customer Experience is a strategy for sustaining a competitive advantage. You aspire to stand out from the competition. Reaching this level of dexterity may have seemed out of your grasp - until now. Come join us at Rutgers University.

The Curriculum

The Customer Experience Certificate Program at Rutgers is offered as a hands-on, 4 day immersion program or an 8 week online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step. 
The most successful candidates I see in the industry today have a keen understanding of customer experience innovation.
- Robert Taylor, Chief Customer Officer, Samsung SDS America & CX@Rutgers Board Member