Welcome to Customer ​Experience @RUTGERS

Become inspired at the Customer Experience Certificate Program at Rutgers. Learn how to understand customer experiences, develop deep insights, and integrate innovative methodology throughout your organization. Immerse yourself in a program designed by professionals, for professionals. Classes are fast-paced, interactive and provide practical skills and tools you can take back to your workplace and apply immediately.

Info Webinar - Join Us!

Interested in expanding your skill-set and advancing your career in customer experience, but have a few questions you'd like to ask? Want to learn more before you decide? Join us for a free, interactive Info Webinar on Wednesday October 5, at 2:00pm ET (11:00 am PT), to discover how CX@Rutgers is the right fit for you!

Fall 2016 Certificate Programs 

Select the CX@Rutgers Customer Experience Certificate Program that best fits your learning style.
4 Day In-Person Certificate Program 
November 7 - 10, 2016, $4,995
  • Apple Watch w/learning app
  • Evening networking event
  • Continental breakfast & lunch
  • ​CX Portfolio & all course materials
  • 4 Weeks of Mentoring
8 Week Online Certificate Program
October 17 - December 12, 2016, $3,495
  • Apple Watch w/learning app
  • Learn at your own pace
  • CX Portfolio & all course materials
  • Access to Online Learning Portal
  • 4 Weeks of Mentoring

Why Customer Experience at Rutgers?

Learn what participants say about the Customer Experience Certificate Program at Rutgers. Customer Experience is a strategy for sustaining a competitive advantage. You aspire to stand out from the competition. Reaching this level of dexterity may have seemed out of your grasp - until now. Come join us at Rutgers University.

The Curriculum

The Customer Experience Certificate Program at Rutgers is offered in either a hands-on, 4-day immersion program or an 8 week online program.  Participants learn to apply principles that drive Customer Experience innovation. You use techniques developed by top companies, while Customer Experience experts guide you through every step. 
"The most successful candidates I see in the industry today have a keen understanding of customer experience innovation."

-Robert Taylor, Chief Customer Officer, Samsung SDS America & CX@Rutgers Board Member